Store Policy
Shipping Policy:
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We offer worldwide shipping with varying rates based on location and shipping method.
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Orders are typically processed and shipped within 7-14 business days.
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Customers will receive a tracking number once their order has been dispatched.
Return & Exchange Policy:
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We accept returns within 30 days of purchase for all jewellery items.
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Customers are responsible for return shipping costs unless the item received is defective or damaged.
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Exchanges are subject to item availability. If the desired item is unavailable, refund will be issued.
Product Quality Assurance:
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Our ocean-inspired jewelry is made with high-quality materials and craftsmanship.
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Each piece is carefully inspected before shipment to ensure it meets our quality standards.
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If you receive a defective or damaged item, please contact us immediately for assistance.
Privacy Policy:
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We prioritize the confidentiality and security of our customers' personal information.
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Customer data, including contact details and payment information, is securely stored and not shared with third parties.
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We use industry-standard encryption to protect online transactions and sensitive data.
Customer Service:
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Our customer service team is here to assist you with any inquiries or issues.
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For questions, concerns, or assistance, contact us via email at hellotubbynco@gmail or through our website's contact form.
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We aim to respond to all customer inquiries promptly and provide a positive shopping experience.